Terms & conditions

Terms & Conditions

This website is operated by Saxon Gate Flowers. Where these terms and conditions use terms such as “we”, “us” and “our” they refer to Saxon Gate Flowers.

  • By visiting our website including all the information, tools and services available on it, and/or purchasing something from us, you are deemed to have accepted these terms and conditions, and the associated privacy policy available here.

  • The current version of these terms and conditions will be available on this website. We reserve the right to update, change or replace any part of these terms and conditions, without prior notice to you, by posting updates on this page. It is your responsibility to check this page on each visit to our website, to read these terms and conditions and ensure you understand them before making a purchase.

Flowers

Our flowers are grown in harmony with the seasons and the great British weather and may be subject to limited availability. Please note the exact flowers supplied will change throughout the year and may not be as illustrated on our website. Other products or packaging, for example vases, may also vary according to availability.

  • Our flowers are a living product, are picked at their best and are as fresh as possible. Please read “How to look after your Saxon Gate Flowers” to ensure you gain the maximum vase life from them.

  • The life of the flowers will be shortened if they have been kept in very hot or exposed conditions. But if this is not the case and the quality of the flowers has not met expectations, please let us know immediately and we will refund or replace.

  • We hope you are always happy with your flowers - please let us know if you have any comments or experience problems with them.

  • We are not able to guarantee the availability of specific flowers/foliage in advance. We are always happy to discuss alternatives.

  • Any goods supplied remain the property of Saxon Gate Flowers until paid for.

  • In the unlikely event that we are unable to supply after payment, you will be offered a refund or replacement for a later date.

Ordering/delivery

  • Please allow at least 24 hours notice when ordering to enable us to cut and condition the flowers properly.

  • Orders by email please: saxongateflowers@gmail.com

  • Collection from the flower farm will usually be between 10am and 1pm on Fridays between May to October, subject to availability. Free weekly delivery on Friday afternoons within Biggleswade and surrounding villages.

  • At other times by appointment only.

  • Please ensure that you have provided a full address, postcode and contact telephone details/email address for yourself (and any gift recipient) so that we can contact you should any problems arise.

Saxon Gate Flowers Gift Vouchers

  • Gift vouchers can be purchased to the value of your choice and used to order a Gift Bouquet, Arranger’s Bucket or Floral Subscription, to be delivered in Biggleswade or surrounding villages. Alternatively flowers can be collected at a mutually convenient time.

  • The Gift Voucher must be redeemed during the next available growing season, e.g. April to October 2023.

  • The flowers we grow change throughout the year and will vary with the seasons and are subject to availability.

  • The quantity of stems provided may vary from the photos shown here.

  • The Gift Voucher recipient needs to live in Biggleswade or surrounding villages for free delivery or needs to be able to collect them at a mutually convenient time. Please contact us if you need more information about our free delivery area.

  • All our flowers are freshly picked to order and at least 48 hours prior notice is required to enable us to cut and prepare the flowers.

  • Once redeemed Saxon Gate Flowers will correspond directly with the recipient so please ensure that we have the correct contact details for you and them (name, address, email & phone number).

  • Gift Vouchers can be used to purchase flowers or a flower subscription and may not be exchanged for cash.

  • If the goods purchased total less than the value of the gift voucher, any balance will be lost.

  • If you are not able to redeem your gift voucher before the expiry date, please contact us for advice before the expiry date of your voucher.

  • In the unlikely event that Saxon Gate Flowers is unable to honour a valid redeemed voucher, a refund will be given.

Workshops and Events

  • Payment in full in advance is required to secure a place on our workshops, which will usually be by BACs payment on receipt of our invoice.

  • Except for the Flowers from the Farm Big Weekend, where a donation in cash on the day will be required for our chosen charity.

  • If you are forced to cancel participation in a pre-paid workshop you will be offered a transfer to an alternative workshop or full refund, at our discretion.

  • We have a minimum number of participants required in order to run our workshops and if the minimum is not met, we may be required to cancel or rearrange workshops. We will endeavour to provide participants with as much notice as possible should this occur.

  • Our workshops take place outdoors and suitable footwear and clothing should be worn. Workshops will proceed in the event of mildly inclement weather. In the unlikely event that weather conditions are forecast which would make proceeding with a workshop dangerous or impractical (for example high winds), you will be offered a place on a subsequent course or a full refund.

  • We may take photographs during workshops and retain the right to use these for marketing purposes on our website and social media. Please let us know if you would prefer not to be included in any photographs.

Wedding Flowers

Our DIY Wedding Flower Buckets are perfect for people who would like to arrange their own flowers for their ceremony and celebrations. They include the best blooms and foliage on offer on that date and are ready to be arranged by yourself at your wedding venue. They will be freshly cut and conditioned in optimum condition. Wherever possible we will work with your chosen colour palette if specified.

  • Whilst we will endeavour to supply flowers for your special day, we cannot guarantee to grow or provide specific varieties or types in advance.

  • Our flowers are grown in season between April and October, often with a long lead time, and are subject to the vagaries of growing conditions and adverse weather.

  • To maintain the quality of the flowers we supply, we reserve the right to make reasonable substitutions to the same style, theme or cost if necessary.

  • Prices quoted are for a standard DIY Flower Bucket full of flowers and foliage, exact quantity depending on type. Should the price or availability of flowers or products rise significantly, we will notify you in advance to discuss alternatives.

  • In the interests of recycling, a separate charge of £2 per bucket for the hire of our buckets will be made at the time of booking but is refundable if buckets are returned within 14 days. If you are providing your own containers, please ensure that they are watertight and clean.

  • DIY Flower Buckets to be collected from Saxon Gate Flowers, Biggleswade at a mutually convenient time and close to the date/time of your ceremony to maintain freshness. Local delivery within Biggleswade and surrounding villages may be available but must be requested in advance. Please ensure there is enough room in your vehicle to transport the flowers when you come to collect them.

  • Once collected, flowers will need to be kept in water in a cool place away from sunlight until they are needed. Please contact us if you would like more information on how to look after your flowers.

  • All flowers are supplied for ornamental purposes only and all flowers should be considered toxic and potentially harmful if consumed. Appropriate medical attention should be sought in this event. Always wash your hands after handling any flower material and keep away from children and pets. Saxon Gate Flowers accepts no liability for any harm or injury due to consumption of flowers/foliage supplied by us.

  • We may take photos of the flowers we prepare for you and may post them on social media and our website as marketing promotion. Please let us know if you do not want us to mention your names in our social media feeds.

  • Prices are valid for 3 months from date of quotation and may be subject to change.

  • In the unlikely event that we are unable to supply (e.g. due to illness, extreme weather or other unavoidable circumstance) a full refund will be made.

Please note that a refundable deposit of £50 is required to reserve the date for Wedding Flowers, a minimum of 28 days prior to the date of supply. Priority will be given to those who have already paid a deposit and no wedding or event is booked until a deposit has been paid. Your flowers are pre-ordered once a deposit has been paid and small changes may be possible, in consultation with Saxon Gate Flowers. Full payment (less deposit paid) will be required 2 weeks prior to supply on receipt of our invoice, payment by bank transfer. Changes that are required after full payment has been made may be subject to additional fees and may not be possible.

By accepting our quotation and paying a deposit you are accepting the terms and conditions above.

Email/Newsletter

Saxon Gate Flowers operates an email newsletter to inform subscribers about products and services supplied by us and blog posts that may be relevant. Users can subscribe through the website should they wish but do so at their own discretion.

If you would like to unsubscribe from such communications at any time, please contact us by email.